How can we help?

Yes. The listed price is the final product price for the stated unit or package. A 3 oz package, for example, has one fixed package price. Shipping and any applicable taxes are separate and will be confirmed before purchase.

For items explicitly sold by weight, such as per pound, the posted rate is final. Only the weight-based item total is estimated until the actual weight is known: posted price per pound × actual pounds supplied.

Check the product information and packaging. If a detail is missing, ask us before purchasing, especially if you have an allergy or dietary restriction. Product details can vary by seller and package.

Contact us with the product name and your inquiry reference. We will check with the seller. Ask for changes or cancellation as soon as possible; whether a confirmed order can be changed depends on its preparation and shipping status. We will discuss any proposed substitute with you.

No. Your newsletter subscription stays saved. If you have not set a password, create an account once with the same email, choose a password, and enter the verification code sent to your inbox. After that, sign in with your email and password.

Choose Forgot password?, enter your account email, and use the emailed code to choose a new password. Check your spam folder and confirm the email spelling if a code does not arrive. Request a new code from the account page if the previous one has expired. Never send us your password or verification code.

Marketplace products may be shipped by the seller or a delivery partner. Orders involving different sellers may arrive in separate packages on different days. Contact KoiBrix if you need help identifying the seller or checking a shipment.

Delivery coverage, shipping charges, and estimated arrival depend on your address, the seller, and the product. Give us your delivery ZIP code with your inquiry. We will confirm the available service, total shipping charge, and expected timing before purchase. Fresh, chilled, or frozen items may need special handling.

Use the tracking information supplied for your shipment. Check each package separately if more than one seller is involved. If tracking is missing, delayed, or marked delivered but you cannot find the package, contact us with your order or inquiry reference and delivery details so we can follow up.

Inspect the package promptly and follow the product’s storage instructions. If it appears spoiled, damaged, or improperly chilled, do not consume it. Photograph the product, label, packaging, and the condition on arrival, then contact us promptly.

Contact KoiBrix as soon as you notice the issue, ideally on the day of delivery for perishable food. Include your order reference, affected items and quantities, a short description, and clear photos where relevant. Email photos to hello@koibrix.com. We will review the issue with the seller and explain the available resolution.

Return eligibility and request windows depend on the product and seller terms confirmed before purchase. Perishable, refrigerated, frozen, or opened food may be unsuitable for a physical return; a quality complaint can still be reviewed for a refund or replacement.

Contact us before mailing anything. If a return is approved, we will coordinate the seller’s instructions, return address, and any return shipping charge. Keep the packaging and proof of purchase when safe to do so.

We will confirm the outcome, refund amount, and payment method after reviewing your request with the seller. Processing time depends on the payment provider or bank. If an approved refund has not arrived within the time communicated to you, reply with the order reference so we can follow up.

Producers, farms, and food businesses can apply to sell. KoiBrix reviews applications before approval. A customer account or saved product draft does not approve a seller or publish a product.

Restaurants, retailers, and distributors can send a wholesale inquiry with product names, quantities, delivery location, and preferred schedule. Wholesale volume offers are discussed separately from posted retail prices.